Cars

BSI – United Kingdom In 2009, BSI, ISO member for the UK, extended its involvement in ISO's IT Strategy Implementation Group (ITSIG). BSI's interest lies in two main areas : content format- ted to support the development of digital products and visibility of the standards pipeline and improv- ing the workflow management of international com- mittees. BSI believes that ITSIG projects provide significant benefits to all ISO members from both an operational efficiency and cost reduction perspective. As a long-term customer of OpenText, BSI has been providing a bespoke version of eCommittees. BSI used the renewal of the ISO Central Procurement Agreement (CPA) as an opportunity to join. Under the terms of the agreement, BSI can now actively engage with CPA members for a harmonized eCom- mittees system across the standards industry and access a greater number of OpenText products. We see this as a key time for ISO members to engage in ITSIG and its projects, to help transform the data handling and publishing environment for standards users, whilst minimizing duplication of overheads. Shirley Bailey-Wood, Operations Director, BSI. The following examples of standards in this field pub- lished by ISO (and IEC) in 2009 serve to emphasize the wide scope of its ICT work : ISO/IEC 19772:2009 • , Information technology – Secu- rity techniques – Authenticated encryption ISO/IEC 27000:2009 • , Information technology – Secu- rity techniques – Information security management systems – Overview and vocabulary Additional parts of ISO/IEC 9995, published under • the general title, Information technology – Keyboard layouts for text and office systems Additional parts of ISO/IEC 23000, published under • the general title, Information technology – Multime- dia application format (MPEG-A). ISO itself is successfully responding to market-driven requirements by modernizing its own processes – notably through the use of information technology – to ensure efficient and timely work on, and deliv- ery of, relevant standards. The following are examples from 2009 : The ISO Concept Database (ISO/CDB), a state-of-the • art development for making the content of stand- ards available in the form of an accessible database, as opposed to separate documents The Web and voice conference tool, a practical tool • for saving experts' valuable time and resources by allowing them to join a meeting from their computer. ISO people True customer focus requires working closely together with ISO customers, to make sure that their wishes and requirements are taken into account when improving and developing future ISO IT tools. It is important to proactively discuss with all the customers ; the ISO Members and all users of ISO IT services. As Manager of the International User Services, my daily work includes sup- porting the users participating in the worldwide standardization process, and helping them with their questions and problems. Providing prompt and effec- tive support and training to the users, to ensure that they can continue to progress with their work, is the key. Kirsi Silander, Manager, International User Services, ISO Central Secretariat. ISO member Shirley Bailey-Wood (right) with Phil Caisley, Head, Editorial and Production, BSI. 17 Annual Report 2009

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